REFUND POLICY
I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at kiamasophia@hotmail.com. If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
You can always contact me for any return question at kiamasophia@hotmail.com.
Damages & issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned (such as special orders, personalized items or limited edition prints). Due to the nature of their product, digital download prints are non-returnable. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.